Terms of service
Terms of Service — Top Players
Last Updated: April 21, 2026
## Overview
This website is operated by Top Players ("we," "us," or "our"). By accessing or using this website, or by purchasing any product or service from us, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the site.
We reserve the right to update, change, or replace any part of these Terms at any time by posting updates to this page. Your continued use of the site after changes are posted constitutes acceptance of those changes.
Our store is hosted on Shopify Inc.
## Section 1 — Eligibility
By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence. You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws). Any violation of these Terms may result in immediate termination of your access to our services.
## Section 2 — General Conditions
We reserve the right to refuse service to anyone for any reason at any time. Your content (excluding payment card information) may be transferred unencrypted across networks and may be altered to conform to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the service without our express written permission.
## Section 3 — Accepted Payment Methods
We accept payment by Visa, Mastercard, American Express, and Discover credit and debit cards, processed securely through Shopify Payments or other PCI-compliant payment processors. All transactions are conducted in U.S. Dollars unless otherwise stated. By submitting payment information, you represent that you are the authorized user of the card and that the information you provide is accurate and complete.
## Section 4 — Accuracy, Completeness, and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete, or current. Material on this site is provided for general information only and should not be relied upon as the sole basis for decisions. We reserve the right to modify the contents of this site at any time without obligation to update any information.
## Section 5 — Modifications to Service and Prices
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the service.
## Section 6 — Products and Services
Certain products or services may be available exclusively online. These may have limited quantities and are subject to our Refund Policy. We have made every effort to display product colors and images accurately, but we cannot guarantee that your monitor will display colors accurately. We reserve the right to limit sales of any product or service to any person, geographic region, or jurisdiction, and to limit quantities of any products or services offered.
## Section 7 — Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, or the same billing or shipping address.
[4/21/2026 5:52 PM] DarkVader9000: You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store, and to promptly update your information, including email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.
## Section 8 — Optional Tools and Third-Party Links
We may provide access to third-party tools and links over which we have no control. Such tools and content are provided "as is" without warranties of any kind. We are not responsible for any third-party materials or websites, and we are not liable for any harm or damages related to your use of them.
## Section 9 — User Submissions
If you submit comments, ideas, suggestions, or other materials, you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, or otherwise use them in any medium. We are under no obligation to maintain submissions in confidence, pay compensation, or respond. You agree that your submissions will not violate any third-party rights or contain unlawful, abusive, or obscene material.
## Section 10 — Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
## Section 11 — Errors, Inaccuracies, and Omissions
Occasionally, information on our site may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct such errors and to change or update information or cancel orders (including after submission) without prior notice.
## Section 12 — Prohibited Uses
You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform unlawful acts; (c) to violate any regulations, rules, or laws; (d) to infringe upon intellectual property rights; (e) to harass, abuse, or discriminate against others; (f) to submit false information; (g) to transmit viruses or malicious code; (h) to collect or track personal information of others; (i) to spam, phish, or scrape; (j) for any obscene purpose; or (k) to interfere with the security features of the service.
## Section 13 — Disclaimer of Warranties; Limitation of Liability
We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free. The service and all products delivered are provided "as is" and "as available" without warranty of any kind. In no case shall Top Players, its directors, officers, employees, affiliates, agents, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the service or any products purchased.
## Section 14 — Indemnification
You agree to indemnify and hold harmless Top Players and its affiliates, officers, directors, agents, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party arising out of your breach of these Terms or your violation of any law or third-party rights.
## Section 15 — Severability
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall still be enforceable to the fullest extent permitted by law, and the remaining provisions shall remain in full force and effect.
## Section 16 — Termination
These Terms are effective unless and until terminated by either you or us. You may terminate them at any time by notifying us that you no longer wish to use our services, or by ceasing to use the site. We may terminate this agreement at any time without notice if we believe you have failed to comply with any term, and you will remain liable for all amounts due.
## Section 17 — Entire Agreement
These Terms, along with any policies or rules posted on the site, constitute the entire agreement between you and Top Players and supersede all prior agreements.
## Section 18 — Governing Law
[4/21/2026 5:52 PM] DarkVader9000: These Terms shall be governed by and construed in accordance with the laws of the United States.
## Section 19 — Changes to Terms
We reserve the right, at our sole discretion, to update or replace any part of these Terms. Your continued use of the site following any changes constitutes acceptance of those changes.
## Section 20 — Contact Information
Questions about these Terms can be sent to us at:
- Email: contact@darkpino.xyz
- WhatsApp: +1 778-715-5559
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# Refund Policy — Top Players
Last Updated: April 21, 2026
We want you to love every piece you buy from Top Players. Because many of our products are one-of-a-kind, custom-painted, or commissioned works, please read this policy carefully before making a purchase.
## 1. Return Window
You have 14 days from the date of delivery to request a return on eligible items. After 14 days, we are unable to offer a refund or exchange.
## 2. Eligibility for Returns
To be eligible for a return, your item must meet all of the following conditions:
- Be unused, unworn, and in the same condition you received it
- Be in its original packaging with all tags attached
- Be accompanied by a receipt or proof of purchase
## 3. Non-Returnable Items
Due to the nature of our products, the following items are final sale and cannot be returned or refunded:
- One-of-one (1/1) custom commissioned pieces
- Custom hand-painted sneakers, apparel, bags, and accessories
- Items personalized at the customer's request
- Items marked "Final Sale" at the time of purchase
- Gift cards
## 4. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the item and packaging. We will review your claim and, if approved, arrange for a replacement, repair, or full refund at our discretion.
## 5. How to Start a Return
To initiate a return:
1. Email us at contact@darkpino.xyz or message us on WhatsApp at +1 778-715-5559 with your order number and the reason for return.
2. Wait for a return authorization and shipping instructions from our team.
3. Ship the item back in its original packaging to the address provided.
Returns sent without prior authorization will not be accepted.
## 6. Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (damaged, defective, or incorrect item). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
## 7. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method (Visa, Mastercard, American Express, or Discover) within 5–10 business days. Please note that your bank or credit card company may require additional time to post the refund to your account.
## 8. Late or Missing Refunds
If you have not received a refund within 10 business days of approval:
1. Check your bank account or credit card statement again.
2. Contact your credit card company, as posting times vary.
3. Contact your bank.
If you have done all of this and still have not received your refund, please contact us at contact@darkpino.xyz.
## 9. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at contact@darkpino.xyz or WhatsApp +1 778-715-5559.
## 10. Order Cancellations
Orders for non-custom items may be cancelled within 24 hours of purchase for a full refund. Custom or commissioned orders cannot be cancelled once production has begun.
## 11. Chargebacks
If you have a concern or dispute about a charge, please contact us first at contact@darkpino.xyz before initiating a chargeback with your card issuer. We are committed to resolving any issues quickly and fairly.
## 12. Contact Us
For any questions about this Refund Policy, please reach out to us:
- Email: contact@darkpino.xyz
- WhatsApp: +1 778-715-5559
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